Nebulyn
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Nebulyn AI Agents v2.0

AI agents that resolve support before queues form

Nebulyn turns every support channel into an intelligent operating layer. It understands intent, answers with your policies, routes complex cases and gives your team the clarity to move faster.

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Autonomous support operations Live resolution engine
Intent detected Refund eligibility
Policy matched Returns EU 2024
Risk level Low

Agent drafted answer

Confidence 96.4% Your order qualifies for a prepaid return label. I have attached the label, reserved your replacement item and scheduled a proactive update for tomorrow morning.

Platform shift

Support moved from inboxes to intelligent orchestration

Customers do not care which queue, macro or system holds the answer. They care that the answer is right, fast and consistent. Nebulyn gives your support team that operating model.

Before Nebulyn

Teams spend their day sorting, searching, rewriting and escalating. Volume grows faster than headcount, and every new channel adds another place for context to disappear.

Queues Manual triage with priority decided too late.
Answers Macros that drift from policy and need constant rewriting.
Quality Random reviews after the customer already felt the delay.

With Nebulyn

AI agents resolve what they safely can, explain what they cannot and route the right context to the right expert. The team shifts from firefighting to improving the system.

Queues Intent, sentiment, value and urgency scored instantly.
Answers Responses grounded in your policies, products and history.
Quality Every conversation monitored for accuracy, tone and risk.
Customer support operations team reviewing AI assisted conversations

Operating layer

One brain for every support conversation

Nebulyn connects to your help desk, product data, internal policies and customer history. Each AI agent works from the same source of truth, so responses stay precise across chat, email, social and in-app support.

Context Customer profile, order history, plan, sentiment and past tickets.
Grounding Answers cite approved knowledge, rules and escalation boundaries.
Control Human review, confidence thresholds and audit trails built in.

Core features

Everything your support team needs to scale without losing judgment

Nebulyn is not a chatbot bolted onto your help center. It is a full automation layer built for high-volume, high-stakes support operations.

01

Autonomous triage

Classify intent, urgency, account value, sentiment and risk the moment a conversation arrives. Nebulyn routes work with context, not guesswork.

02

Policy-aware answers

Generate responses from approved sources, current policies and customer data. Confidence scoring decides when the agent replies and when a human takes over.

03

Memory across channels

Keep continuity when customers move from email to chat or from social to your app. Nebulyn carries the case history forward without forcing customers to repeat themselves.

04

Human handoff with context

When an issue needs judgment, agents summarize the case, suggest the next best action and show exactly which policy or customer signal triggered the handoff.

05

Quality scoring on every reply

Measure accuracy, tone, empathy, compliance and resolution quality across all conversations. Leaders see what needs coaching before patterns become problems.

06

Multilingual support

Serve customers in their preferred language while keeping brand voice and policy consistency intact. Nebulyn detects language, responds naturally and flags nuance when needed.

Agent design

Build agents like specialized support roles

Create AI agents for refunds, onboarding, renewals, technical triage, order updates or VIP accounts. Each agent has its own scope, tone, knowledge, approval rules and escalation path.

Your team decides what can be automated. Nebulyn handles the repetitive thinking with consistency and speed.

Agent Returns concierge Auto-resolve
Scope Eligibility, label creation, replacement status Low risk
Tone Calm, direct, ownership-first Brand safe
Boundary Manual review for fraud, damaged goods or exceptions Escalate
Outcome Customer receives label, timeline and next update Resolved

How it works

From ticket to resolution in four controlled steps

Nebulyn combines automation speed with operational safeguards. Every action is explainable, reviewable and aligned with your customer experience standards.

Step 01

Ingest every conversation

Nebulyn captures messages from your connected support channels and enriches them with customer, order, subscription and product context.

Step 02

Understand intent and risk

The platform identifies the customer goal, detects sentiment, evaluates business priority and decides whether the issue is safe to automate.

Step 03

Act from approved knowledge

AI agents draft or send replies using your policies, workflows and live customer records, with confidence thresholds for sensitive situations.

Step 04

Learn from every outcome

Resolution quality, customer feedback and human edits feed improvement loops, so the system becomes more precise as your operation evolves.

Integrations

Fits into the stack your team already uses

Nebulyn sits above your help desk, CRM, commerce platform and internal knowledge tools. No channel gets left behind.

Zendesk logo Intercom logo Slack logo Salesforce logo Shopify logo HubSpot logo Notion logo Jira logo

Use cases

Designed for support teams where accuracy matters

The best automation does not flatten every customer into the same script. Nebulyn adapts to the business model, customer value and risk profile behind each request.

E-commerce

Orders, returns and delivery exceptions

Resolve status requests instantly, handle return eligibility, send proactive updates and escalate damaged items, fraud signals or high-value customers.

SaaS

Onboarding, account and technical triage

Separate how-to questions from bugs, capture reproduction details, guide users through setup and hand engineers a clean summary when needed.

Fintech

Secure workflows with strict escalation

Answer policy questions, verify process steps and route sensitive requests to human agents with clear risk flags and audit-ready conversation history.

Marketplaces

Two-sided support without chaos

Handle buyer and seller requests with separate rules, identify repeat issues and keep both sides informed without overwhelming the operations team.

Operational impact

More resolved conversations, fewer blind spots

Nebulyn helps teams protect response quality while support volume grows. Leaders get better visibility, agents get cleaner handoffs and customers get answers sooner.

73% Average eligible conversations resolved without handoff after rollout.
41s Median first response time for automated workflows.
32% Reduction in repetitive tickets reaching senior agents.

Customer voices

Support leaders use Nebulyn to scale without sounding automated

Teams choose Nebulyn when they need more than deflection. They need reliable automation that protects the customer relationship.

Portrait of Maya Chen
Maya Chen VP Customer Experience, LumaCart
★★★★★

“Nebulyn gave us automation we could actually trust. The agents know when to answer, when to ask for review and when to hand the full context to our team.”

Portrait of Daniel Brooks
Daniel Brooks Head of Support Operations, Finora
★★★★★

“The biggest change was visibility. We can see why an answer was suggested, what data supported it and which policies were involved.”

Portrait of Olivia Martin
Olivia Martin Director of Success, Northstar Cloud
★★★★★

“Our senior agents now spend their time on complex customers instead of rewriting the same answer all day. That changed morale and response quality.”

Pricing

Start focused, scale into a full AI support operation

Choose the plan that fits your current support volume. Upgrade when you are ready to automate more channels, workflows and quality controls.

Launch

For focused teams proving automation

Start with one core support workflow and controlled agent replies.

$49 / month
  • ✓Up to 1,000 AI-assisted conversations
  • ✓Two specialized AI agents
  • ✓Knowledge grounding and policy limits
  • ✓Basic routing and handoff summaries
Start with Launch
Scale

For growing teams automating daily volume

Expand across channels with advanced controls and performance insight.

$149 / month
  • ✓Up to 10,000 AI-assisted conversations
  • ✓Unlimited specialized agents
  • ✓Quality scoring and conversation analytics
  • ✓Advanced routing, sentiment and risk rules
  • ✓Priority onboarding support
Choose Scale
Enterprise

For complex support organizations

Custom automation architecture for regulated, global or multi-brand teams.

Custom
  • ✓Custom conversation volume
  • ✓Advanced security and governance reviews
  • ✓Custom integrations and workflow design
  • ✓Dedicated success and rollout strategy
Talk to sales

Trust and governance

Control the automation, audit the decision, protect the customer

Nebulyn is built for teams that need speed without surrendering accountability. Every agent action can be reviewed, measured and refined.

Confidence thresholds Set the minimum confidence required for each agent, workflow and customer segment before a response can be sent automatically.
Escalation boundaries Define topics, customer types and risk signals that always require human review, from refunds above a limit to sensitive account changes.
Conversation audit trail See the source material, policy rule, customer context and reasoning path behind each suggested or automated response.
Quality monitoring Review accuracy, empathy, resolution quality and compliance trends across every conversation, not only a small sampled set.

FAQ

Questions support leaders ask before deploying AI agents

Nebulyn is designed to be practical from the first rollout. Start narrow, measure the impact and expand only where automation is safe.

Does Nebulyn replace our support team?

No. Nebulyn handles repeatable, policy-based work and gives human agents cleaner context for complex cases. Your team stays in control of edge cases, exceptions and relationship-sensitive conversations.

How does Nebulyn avoid inaccurate answers?

Agents answer from approved knowledge, customer data and defined policy boundaries. Confidence thresholds, escalation rules and audit trails help prevent unsafe automation.

Can we start with one workflow?

Yes. Most teams begin with a high-volume workflow such as order status, returns, billing questions or onboarding support, then expand after reviewing quality and customer feedback.

Which channels can Nebulyn support?

Nebulyn is built to work across help desks, chat, email, CRM, commerce platforms and internal knowledge systems. The exact rollout depends on your current stack and workflows.

How quickly can we launch?

A focused first workflow can usually be configured quickly once knowledge sources, escalation rules and success criteria are defined. Larger support operations can phase rollout by team, brand or region.

Ready for autonomous support

Give your customers instant answers and your agents better work

See how Nebulyn can automate the workflows slowing your team down today, while keeping quality, context and control exactly where they belong.

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